Mystery Customer
美 [ˈmɪstəri ˈkʌstəmər]英 [ˈmɪstri ˈkʌstəmə(r)]
- 网络神秘顾客;神秘顾客方法
Mystery Customer-
Mystery Customer : New Tool for Management of Service Quality Improvement
神秘顾客方法：改善服务质量管理的新工具
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Second , the paper introduces the characteristics and content of Mystery Customer as well as the differences between survey method and Mystery Customer .
其次，该文介绍了神秘顾客方法的特点、内容以及与传统方法的区别。
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Mystery Customer can help us to examine and evaluate the on-spot service quality so as to shorten the gap between actual service provided to customer and service standards set up by company .
其中通过应用神秘顾客方法（MysteryCustomer），检查和评估现场服务质量，解决公司提供的服务与其制订的服务标准不一致的差距问题。